Frequently Asked Questions about Satellite Ready Apartments


Can I buy DirectTV or Dish Network in bulk and save money?

Yes, buying DirectTV or Dish Network video service in bulk is a great way to save money, offer a great amenity and allow your residents to easily upgrade from one package to another all with a simple phone call to DishReady.

Do I give up my resident's choices when I use a DirectTV or Dish Network single dish solution?

You actually give them more choices and the opportunity to get the best in TV programming from every provider. Our goal is not to eliminate your residents ability to have what they want, but to make sure they can have any TV they want. This gives your property a huge advantage over others because of this.

How do I get Single Dish Service through DirectTV or Dish Network?

Call, e-mail or register your property with Commercial Satellite Installers LLC. We are an Authorized Installation/Dealer for DirectTV or Dish Network. We will then evaluate your property, explain what technology will be used, time frame, transition plans and other options, all at no cost to the owner or manager.

How many channels do I get?

With the ability for each resident to get whatever package they want, the channels they could get are limitless. Each package, DirectTV or Dish Network, will always include the local area network channels. Our very best entertainment package offers a world of premium entertainment including movies, sports, music, special events and local channels. Over 265 top networks in 100% digital quality, 31 premium movie channels featuring 7 channels of HBO®, 12 channels of Starz® Super Pack, 9 channels of SHOWTIME UNLIMITED®, and 3 channels of Cinemax®, plus more than 35 sports networks with SPORTS PACK. Enjoy the best of television with all your favorite programming in one package including the best premium movie channels and most exciting sports.

Is there International programming available?

DirectTV and Dish Network service offers the best programming for the entire family from all of Latinoamérica including México, Puerto Rico, República Dominicana, Colombia, Ecuador, Argentina, Perú, Chile, Venezuela and also from España; from Centroamérica including Panamá, Costa Rica, El Salvador, Nicaragua and many more. DirectTV and Dish Network service also provides access to more than 45 Spanish-language channels* and over 235 English-language channels, all in digital quality, featuring a variety of sports, news, entertainment, music, and family programming. DirectTV and Dish Network offer you top quality international networks in 14 languages from around the world, including China, Russia, Italy, the Philippines, Korea, India, and Ukraine. *Includes English-language broadcast channels with alternate Spanish-language audio and sonic Satellite Radio channels.

What is a single dish solution?

We all have seen apartment buildings with 100's of individual satellite dishes on the south facing side of the property. In the MDU business we have seen it all. With DirectTV and Dish Networks Single Dish Solution, you are able to have one main dish per building that all residents attach to using your existing wiring. Typically the main dish is out of sight and the property is able to eliminate the 100's of individual dish's creating a more attractive, better-managed property.

What is an ROE or "Right of Entry" Agreement?

A "Right of Entry" agreement or ROE is simply an agreement that allows CSI onto your property to service, maintain and market our services. DirectTV and Dish Network is not a public utility such as the Gas Company and has no mandated easement into your property to service their product. DirectTV and Dish Network are a free enterprise company (just like you) so we require permission from the owner through an ROE agreement.

Who do I call if I have questions on the DirectTV system?

Prior to the system being installed, you may contact your CSI representative by call us at 218-851-1222 (877-293-0828 toll free) or e-mail at support@dishready.com

After you are up and running with your new dish system, you will be using the same local number that goes directly to Commercial Satellite Installers LLC's MDU team to answer your property owner/manager questions.

Who do residents call with questions or to activate service?

After your system is installed, we will provide all your residents with information on who to contact at CSI's customer service department.

Who is Commercial Satellite Installers LLC?

Commercial Satellite Installers LLC (CSI) is an Authorized Retailer and installation agent for DirectTV and Dish Network. We work with the property owner or manager to establish a "Right of Entry" agreement between the owner and CSI. We treat every property as a unique entity. We start by assessing your needs and developing a plan of execution for your specifications. We will work with the owner/manager to determine if your property is a candidate for a single dish solution, explain the technology and make sure you are 100% comfortable in your understanding of the DirectTV and Dish Networks systems.

Who provides service to my property?

Commercial Satellite Installers LLC will service the Dish System, as well as each individual resident. A Commercial Satellite Installers account representative assigned to the property manages this program locally.

Why Satellite?

Savvy technical solutions from CSI will allow your resident's access to all DirectTV and Dish Network programming and services via a centralized dish system, which means offering residents the amenity of reduced programming package prices. This gives the home hunters even more reasons to move in.

Commercial Satellite Installers support@comsat1.com 218-851-1222 877-293-0828 www.register.comsat1.com

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